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Browser extension

When a translation did not appear

Understand why a selection action or translation bubble may be missing.

3 min read · Updated 2026-08-22

In this guide
  1. Start with an ordinary selection
  2. Check the page state
  3. Refresh the connection
  4. Capture useful details

Start with an ordinary selection

Try one word or a short phrase in a normal article paragraph. Inputs, editors, PDF viewers, browser controls, and protected application surfaces can prevent extension UI from appearing even when Stickly is working normally.

A browser article with text selected and the Stickly translation action beside it.
A normal article selection with the Stickly action visible.

Check the page state

The current tab or website may have Stickly disabled, or the page may intentionally suppress extension UI. Open the extension menu and check the scope before trying the same selection repeatedly.

Stickly browsing settings with separate controls for translation, highlights, and practice.
Browsing controls that distinguish page scope from feature settings.

Refresh the connection

Confirm that the extension is installed and enabled, then reload the page after changing permissions or site settings. If the browser cannot connect to Stickly on ordinary pages, continue with “Extension not working.”

Capture useful details

Still stuck?

Tell us what happened.

Include the page, browser, and what you expected. A human reads every message.